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All products available at Skertt are formatted as digital downloads. Refunds are available to individuals who have not downloaded their purchase. Unfortunately, once a digital purchase download has been initiated, it cannot be returned. Thus, it cannot be refunded. This return policy includes requests associated with not having compatible software to use purchase.
If you are unhappy with your product for any reason, please contact support for assistance: firstname.lastname@example.org. We are happy to provide one-on-one help with your problem.